EXCHANGE AND REFUND POLICY

Sometimes the item we purchased doesn’t work for us. We understand the situation and to avoid having you regret your decision we’re offering all our customers 30 days to return or exchange a product with which you’re not completely satisfied. All our products are eligible to this policy except the ones which are marked as “Final Sale”. You have 30 days after purchasing your order to return or exchange your purchases free of charge. When returning an item, a 10$ delivery fee will be deducted to the refund. If you wish to carry out an exchange to swap items, please contact our service department by email at service@mywarmboots.com. Promotional codes and special offers with a specific monetary value ($10, $25 …) are applied proportionately to all the items of an order. Consequently, if you wish to return a portion of an order, a portion of the promo code applicable to the returned item will not be transferred to the rest of the order. In lieu, the proportion of the promo code that was applicable to the item returned will be refunded.

MANUFACTURING DEFECTS

If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired. Please send all pictures and the description to service@mywarmboots.com and an agent will be happy to help you.

RETURN REQUIREMENTS

DISCLAIMER: We reserve the right to refuse any refunds or exchange within the 30 day return period if the returned items do not satisfy the following requirements:

1. All demands for an exchange or a refund must be made within 30 days of the purchase.

2. All boots and shoes must be returned without any signs of wear and/or tear and be in their original box or packaging. The original box or packaging must be undamaged to qualify for a return. All tags fastened to the item must not be removed. All components included originally in the box (soles, tools, items…) have to be in the box and be undamaged.

3. Boots and shoes which have been worn outside will not be accepted.

4. Returns or exchanges can be refused if the product has been damaged by someone else than an employee of myWarmBoots or the manufacturer.

5. All items marked as “CLEARANCE – FINAL SALE” can’t be reimbursed or exchanged.

Please note that if the footwear returned do not satisfy the requirements set by our service team following their inspection, we will inform you of the decline of your exchange or refund and we will ship the item back to you. Additionally we will charge you a $25 administration fee. Please contact us at any time if you have questions regarding your footwear.

Items not Eligible for a Refund

  • Shipping fees
  • Associated products (key mechanisms, replacement spikes, cleaning products, protection products …)

HOW TO EXCHANGE OR RETURN YOUR ARTICLE

Contact our Service Team

Contact our service team by email at the following address: service@mywarmboots.com Make sure you clearly state your demand by inserting the following information in your email:

1. Order number

2. Email address with which you completed your order

3. Your full name

4. Reason for the refund / exchange

Return or Exchange Documents

Once the demand for the exchange or refund has been accepted, you will receive a confirmation email with a Return Shipping Label. You’ll have to print out the shipping label and the return/exchange confirmation email. Final Sales items cannot be returned or exchanged.

Packing the Items

Once you’ve received the official confirmation of the exchange or the refund, place the undamaged and unused items in their original shoebox. Place the shoebox in the original or a new shipping carton. Attach the Return Shipping Label to the outside of the box. Don’t forget to place a copy of the confirmation email inside the shipping carton. All items, including all items that came with the footwear and the original shoebox must not be damaged, failure of which will result in the decline of the exchange or refund.

Box

Contact the Carrier

Contact the delivery service with the phone number that is located on the Return Shipping Label. Note that the carrier is chosen by default based on your location.

Confirmation of the Exhange or Refund

If the return meets our requirements, the Service team will ensure that the exchange or the return is processed as quickly as possible. You will receive an email as soon as the return is processed. All returns will be processed in the 4 days following the receipt of a package. There will be a 3 to 10 business day delay before the funds are transferred back to your credit card or your PayPal account.

EXCHANGE AND REFUND POLICY

Sometimes the item we purchased doesn’t work for us. We understand the situation and to avoid having you regret your decision we’re offering all our customers 30 days to return or exchange a product with which you’re not completely satisfied. All our products are eligible to this policy except the ones which are marked as “Final Sale”. You have 30 days after purchasing your order to return or exchange your purchases free of charge. When returning an item, a 10$ delivery fee will be deducted to the refund. If you wish to carry out an exchange to swap items, please contact our service department by email at service@mywarmboots.com. Promotional codes and special offers with a specific monetary value ($10, $25 …) are applied proportionately to all the items of an order. Consequently, if you wish to return a portion of an order, a portion of the promo code applicable to the returned item will not be transferred to the rest of the order. In lieu, the proportion of the promo code that was applicable to the item returned will be refunded.

MANUFACTURING DEFECTS

If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired. Please send all pictures and the description to service@mywarmboots.com and an agent will be happy to help you.

Items not Eligible for a Refund

– All items marked as “Final Sale”

– Shipping fees

– Associated products (key mechanisms, replacement spikes, cleaning products, protection products …)

RETURN REQUIREMENTS

DISCLAIMER: We reserve the right to refuse any refunds or exchange within the 30 day return period if the returned items do not satisfy the following requirements:

1. All demands for an exchange or a refund must be made within 30 of the purchase.

2. All boots and shoes must be returned without any signs of wear and/or tear and be in their original box or packaging. The original box or packaging must be undamaged to qualify for a return. All tags fastened to the item must not be removed. All components included originally in the box (soles, tools, items…) have to be in the box and be undamaged.

3. Boots and shoes which have been worn outside will not be accepted.

4. Returns or exchanges can be refused if the product has been damaged by someone else than an employee of myWarmBoots or the manufacturer.

5. All items marked as “FINAL SALE” will not be accepted. Please note that if the boots or shoes returned do not satisfy the requirements set by our service team following their inspection, we will inform you of the decline of your exchange or refund and we will ship the item back to you. Additionally we will charge you a $25 administration fee. Please contact us at any time if you have questions regarding your footwear.

HOW TO EXCHANGE OR RETURN YOUR ARTICLE

Contact our Service Team

Contact our service team by email at the following address: service@mywarmboots.com Make sure you clearly state your demand by inserting the following information in your email:

1. Order number

2. Email address with which you completed your order

3. Your full name

4. Reason for the refund / exchange

Return or Exchange Documents

Once the demand for the exchange or refund has been accepted, you will receive a confirmation email with a Return Shipping Label. You’ll have to print out the shipping label and the return/exchange confirmation email. Final Sales items cannot be returned or exchanged.

Contact the Carrier

Contact the delivery service with the phone number that is located on the Return Shipping Label. Note that the carrier is chosen by default based on your location.

Packing the Items

Once you’ve received the official confirmation of the exchange or the refund, place the undamaged and unused items in their original shoebox. Place the shoebox in the original or a new shipping carton. Attach the Return Shipping Label to the outside of the box. Don’t forget to place a copy of the confirmation email inside the shipping carton. All items, including all items that came with the footwear and the original shoebox must not be damaged, failure of which will result in the decline of the exchange or refund.

Box

Confirmation of the Exhange or Refund

If the return meets our requirements, the Service team will ensure that the exchange or the return is processed as quickly as possible. You will receive an email as soon as the return is processed. All returns will be processed in the 4 days following the receipt of a package. There will be a 3 to 10 business day delay before the funds are transferred back to your credit card or your PayPal account.