WHY SHOP WITH US

All orders purchased above 75$ on myWarmBoots have no delivery fees. Additional charges will apply for delivery to the Northwest Territories, Yukon and Nunavut.

Online purchases have to be easy and risk free. That’s why we’re offering you the possibility to exchange or return your purchases within 30 days. View our returns and exchange policy to learn how we can make your life easier.

We live in a country where the weather is sometimes unpredictable. That’s why we test all the products that we sell to insure that they are well adapted to our climate.

FREQUENTLY ASKED QUESTIONS

General questions

I’m not sure what my shoe size is?

We have a guide that helps you determine your shoe size in both North American and European standards. Click here to download and print the guide.

Do you sell internationally?

Currently, we can only process orders in Canada. We are planning to expand our deliveries to the United States in the following year. Register to our newsletter to obtain all the news and upcoming trends from myWarmBoots.com

My shoe size is not available in the style that I want. What can i do?

The inventory on the website reflects exactly what is available. Please send an email at service@mywarmboots.com to confirm when we’ll be receiving new stocks.

How can I unsubscribe from the newsletter?

At the bottom of every newsletter is an “Unsubscribe” link. Click on the link and follow the instructions to remove your email address from the mailout list. You can always subscribe at any time if you change your mind.

Returns and Exchanges

I want to return my purchase, what should I do?

Consult our returns and exchanges section by clicking here.

Can I return my purchase if I no longer have the box or original packaging?

No. We require that all boots and shoes be returned in their original and undamaged box to be eligible for a refund or an exchange. If there are tags and other material on the footwear, they must be included in the box.

Can I return or exchange my footwear if I wore them outside?

No. All footwear must be returned without any sign of wear.

What happens if the products I’ve sent back don’t meet minimal requirements?

If the products exchanged or returned don’t meet minimum requirements after having been inspected by our Service team, we will inform you that the exchange or reimbursement has been refused and we’ll send you the item back to you. Because of the extra costs, we will also bill you 25$ for logistics fees and 10$ for shipping costs.

How long does it take to receive my refund?

Refunds can take up to 10 business days after having received your item. PayPal refunds usually take between 1 and 2 days to process. In most cases, it takes around 2 days to receive your item and an additional 2 days to process your refund back to the method of payment. Note that all delivery fees are not refundable.

I lost my return slip, what can I do?

Send an email at service@mywarmboots.com and we will be happy to send you a new one by email. Be sure to fill out all necessary information on the return slip before you send the item back.

Orders and Payment

Are purchases on myWarmBoots’ website secure?

MyWarmBoots is proud to offer a secure online shoppping experience to all of our customers. We use the best practices and globally accepted standards, which means that all your confidential information and related credit card information is encrypted with a SSL protocol.

What payment methods do you accept?

We offer the following payment options: Visa Master Card American Express PayPal It is important to note that the billing address (name, address and postal code) be identical to the name that is on the credit card. We will be using that information to authenticate the transaction and payment. Delivery and billing address must be valid and located in Canada. You must also provide you telephone number and your email to enable us to contact you with information regarding your order.

How can I follow my order?

Once the order has been made, you will receive an email confirmation where you’ll be able to find your order number. Use that order number to view your order’s progression in your account page.

Can I cancel or modify my order?

Once the order has been processed and dispatched, your order cannot be cancelled. If you’re not completely satisfied with your purchase you can return the items by following our return policy. Click here to learn more about our return and exchange policy.

How long will it take to receive my order?

Allow 1 to 2 business days to prepare the order. When you’ll receive the shipment confirmation email, the delivery date will depend on the type of delivery method chosen.

Deliveries are processed by a third party and their rules and regulations are applicable. If you are unreachable, your package will be sent back to our warehouse where our service team will try to contact to set up a new delivery.

Where do you deliver in Canada?

We deliver everywhere our delivery company goes.

Do you apply taxes on all orders?

All products sold by myWarmBoots are taxable. Sales taxes are calculated according to provincial and federal laws and applicable tax rate will be applied to your order. For returns, we will reimburse you the cost of taxes that were paid. Taxes paid on shipping costs are non-refundable.

How can I change the delivery address after having sent my order?

Due to the quick delivery process, it is important to contact our service team by email at service@mywarmboots.com within 3 hours of having passed the order. We will do our best to insure that your order gets to the right destination. However, it is possible that we may not be able to change your address in time.

STATUS OF YOUR ORDER

To obtain more information

With the state of mind of always satisfying our customers, we provide you with a tracking service for your order. Select the transporter associated with your purchase, and insert your tracking number in the designated field.

My order is on its way through

canada-post-logo

My order is on its way through

purolator-99

EXCHANGES AND REFUNDS

Sometimes the item you’ve purchased just doesn’t fit.  We completely understand and to help you avoid regretting your decision, we’re offering 30 days to return your purchase on any product that doesn’t meet your expectations.  All products are eligible to this policy except final sales.  You have 30 days after your purchase to ask for a free refund or exchange.

For refunds, a 10$ delivery charge will be deducted from the refund amount.  For more information, please visit our Delivery and Exchange page.  If you wish to return or exchange an item for another item, please contact our Service team by email at service@mywarmboots.com

If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired. Please send all pictures and the description to service@mywarmboots.com and an agent will be happy to help you.

WHY SHOP WITH US

All orders purchased above 75$ on myWarmBoots have no delivery fees. Additional charges will apply for delivery to the Northwest Territories, Yukon and Nunavut.

Online purchases have to be easy and risk free. That’s why we’re offering you the possibility to exchange or return your purchases within 30 days. View our returns and exchange policy to learn how we can make your life easier.

We live in a country where the weather is sometimes unpredictable. That’s why we test all the products that we sell to insure that they are well adapted to our climate.

FREQUENTLY ASKED QUESTIONS

General questions

I’m not sure what my shoe size is?

We have a guide that helps you determine your shoe size in both North American and European standards. Click here to download and print the guide.

Do you sell internationally?

Currently, we can only process orders in Canada. We are planning to expand our deliveries to the United States in the following year. Register to our newsletter to obtain all the news and upcoming trends from myWarmBoots.com

My shoe size is not available in the style that I want. What can i do?

The inventory on the website reflects exactly what is available. Please send an email at service@mywarmboots.com to confirm when we’ll be receiving new stocks.

How can I unsubscribe from the newsletter?

At the bottom of every newsletter is an “Unsubscribe” link. Click on the link and follow the instructions to remove your email address from the mailout list. You can always subscribe at any time if you change your mind.

I saw the same product for a lower price on another website.

We always try to be offer the best price to our customers. Accordingly we will match the price of any of our Canadian competitors. To demand a price match, please contact the service team of myWarmBoots at service@mywarmboots.com with the competitor’s information. Competitor price matching can not be combined with any discount code or special offers.

Returns and Exchanges

I want to return my purchase, what should I do?

Consult our returns and exchanges section by clicking here.

Can I return my purchase if I no longer have the box or original packaging?

No. We require that all boots and shoes be returned in their original and undamaged box to be eligible for a refund or an exchange. If there are tags and other material on the footwear, they must be included in the box.

Can I return or exchange my footwear if I wore them outside?

No. All footwear must be returned without any sign of wear.

What happens if the products I’ve sent back don’t meet minimal requirements?

If the products exchanged or returned don’t meet minimum requirements after having been inspected by our Service team, we will inform you that the exchange or reimbursement has been refused and we’ll send you the item back to you. Because of the extra costs, we will also bill you 25$ for logistics fees and 10$ for shipping costs.

How long does it take to receive my refund?

Refunds can take up to 10 business days after having received your item. PayPal refunds usually take between 1 and 2 days to process. In most cases, it takes around 2 days to receive your item and an additional 2 days to process your refund back to the method of payment. Note that all delivery fees are not refundable.

I lost my return slip, what can I do?

Send an email at service@mywarmboots.com and we will be happy to send you a new one by email. Be sure to fill out all necessary information on the return slip before you send the item back.

Orders and Payment

Are purchases on myWarmBoots’ website secure?

MyWarmBoots is proud to offer a secure online shoppping experience to all of our customers. We use the best practices and globally accepted standards, which means that all your confidential information and related credit card information is encrypted with a SSL protocol.

What payment methods do you accept?

We offer the following payment options: Visa Master Card American Express PayPal It is important to note that the billing address (name, address and postal code) be identical to the name that is on the credit card. We will be using that information to authenticate the transaction and payment. Delivery and billing address must be valid and located in Canada. You must also provide you telephone number and your email to enable us to contact you with information regarding your order.

How can I follow my order?

Once the order has been made, you will receive an email confirmation where you’ll be able to find your order number. Use that order number to view your order’s progression in your account page.

Can I cancel or modify my order?

Once the order has been processed and dispatched, your order can’t be cancelled. If you’re not completely satisfied by your purchase you can return the items by following our return policy. Click here to learn more about our return and exchange policy.

How long will it take to receive my order?

Allow 1 to 2 business days to prepare the order. When you’ll receive the shipment confirmation email, the delivery date will depend on the type of delivery method chosen.

Deliveries are processed by a third party and their rules and regulations are applicable. If you are unreachable, your package will be sent back to our warehouse where our service team will try to contact to set up a new delivery.

Where do you deliver in Canada?

We deliver everywhere our delivery company goes.

Do you apply taxes on all orders?

All products sold by myWarmBoots are taxable. Sales taxes are calculated according to provincial and federal laws and applicable tax rate will be applied to your order. For returns, we will reimburse you the cost of taxes that were paid. Taxes paid on shipping costs are non-refundable.

How can I change the delivery address after having sent my order?

Due to the quick delivery process, it is important to contact our service team by email at service@mywarmboots.com within 3 hours of having passed the order. We will do our best to insure that your order gets to the right destination. However, it is possible that we may not be able to change your address in time.

STATUS OF YOUR ORDER

To obtain more information

With the state of mind of always satisfying our customers, we provide you with a tracking service for your order. Select the transporter associated with your purchase, and insert your tracking number in the designated field.

My order is on its way through

canada-post-logo

My order is on its way through

purolator-99

EXCHANGES AND REFUNDS

Sometimes the item you’ve purchased just doesn’t fit.  We completely understand and to help you avoid regretting your decision, we’re offering 30 days to return your purchase on any product that doesn’t meet your expectations.  All products are eligible to this policy except final sales.  You have 30 days after your purchase to ask for a free refund or exchange.

For refunds, a 10$ delivery charge will be deducted from the refund amount.  For more information, please visit our Delivery and Exchange page.  If you wish to return or exchange an item for another item, please contact our Service team by email at service@mywarmboots.com

If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired. Please send all pictures and the description to service@mywarmboots.com and an agent will be happy to help you.