Exchange & returns

It happens that the item you purchased does not suit you. We understand the situation and to prevent you from regretting your decision, we are offering you 30 days to complete any return of products that do not completely meet your expectations. All products are eligible for this policy except those considered “final sale”.

Refunds, not exchanges. Because at the speed things are moving, we don't offer exchanges. It is much faster for you to make a new transaction. If you prefer another size or color, order that style and return the unwanted product.

You have 30 days after your purchase to return items that do not satisfy you. If you would like to make a return, please contact our Email Service Team at service@mywarmboots.com.

Canada

A $25 fee will be deducted from your refund to cover shipping and handling costs. Please note that if a new purchase is made to replace a pair, the $25 fee will be waived.

Promotional codes and special offers of a specific amount of money ($10, $25 etc.) are applied proportionally to all items in the order. Therefore, if you wish to return part of your order, the part of the promo code applicable to the returned items cannot be transferred to the rest of the order. Instead, the proportional promo code amount that applied to the returned item will be part of the refund.

United Sates

All returns are paid for by the customer and should be shipped back to the following address: 

myWarmBoots

1710 Trans Canada Route

Dorval, Quebec H9P 1H7  

Canada

514-683-6124

Please send us the tracking information so we can process your refund in a timely manner.

You will have to ensure that you print out and include the invoice received when your item was purchased.  All items are packed inside the box and that the box is properly packaged.  

If you choose to purchase another size, the return shipment will be free of charge and refunded after the transaction has been made.

If for any reason your product is defective, we are happy to cover the cost of returns. We will accept defective products up to 30 days after purchase for a refund. If the item requires repair within 30 days of purchase, we may decide to replace the item. Prior to return authorization, we will require a photo and description of the defect or desired repair. Please send photos and descriptions to service@mywarmboots.com and an agent will be happy to help you.

IMPORTANT NOTE: We may refuse to offer a refund, voucher or exchange during the 30 day returns period if your items do not meet the requirements below:

1. All exchange or refund requests must be made within 30 days of purchase.

2. All boots and shoes must be returned without any marks or signs of wear in their original box or undamaged original packaging.

3. Labels attached to the item must not be removed. All components (insoles, tools, etc.) must be in the box and not damaged. Boots or shoes that have been worn outside will not be accepted.

4. Returns may be refused if the returned product was damaged by someone other than a member of the MesBottesChaudes.com team or the manufacturer.

5. All items specified as “FINAL SALE” are not subject to exchange or refund.

Please note that if the returned shoes do not meet the requirements of our returns team following inspection, we will notify you of the return of your purchase, the rejection of your refund request, in addition to charging you a $25 restocking fee. . Please contact us at any time if you have any questions regarding returning your shoes.

Items Not Eligible for Refunds:

- Delivery costs

- Accessories (keys for mechanisms, replacement crampons, cleaning items, protective products)

Contact the service team by email at the following address: service@mywarmboots.com Be sure to clearly state your request by including the following information in the email:

1. Order number

2. Email address with which you completed your order

3. Your full name

4. Reason for the exchange

Once the exchange or return request has been accepted, you will receive a confirmation email containing the return label that you will need to print as well as confirmation of the return request. Final sale products cannot be refunded or exchanged.

PACK THE ITEMS

Once you have received official confirmation of the exchange or refund, return the items in their original boxes. Place the box in the original shipping packaging or new packaging. Affix the prepaid return label to the outside of the packaging. Don't forget to insert a copy of the exchange/refund confirmation in the box.

Your items, items included in the original box, labels and the original box must not be damaged to be eligible for a return.

Take the package to the carrier indicated on the return slip.

If your return meets our requirements, the Service team will ensure that your exchange or refund is processed as quickly as possible. You will be informed by email as soon as your return is processed. Returns are typically processed within 5 business days of receiving your package. Please allow an additional 3-10 days for the funds to reappear on your credit card or PayPal account.