FAQ

General questions

I’m not sure what my shoe size is?

We have a guide that helps you determine your shoe size in both North American and European standards. Click here to visit our guide & information page and to print the guide.

Do you sell internationally?

Currently, we sell in Canada and the USA. If you live in the United States of America, please visit our American website by myWarmBoots USA

My shoe size is not available in the style that I want. What can i do?

The inventory on the website reflects exactly what is available. Please send an email at service@mywarmboots.com to confirm when we’ll be receiving new stocks.

How can I unsubscribe from the newsletter?

At the bottom of every newsletter is an “Unsubscribe” link. Click on the link and follow the instructions to remove your email address from the mailout list. You can always subscribe at any time if you change your mind.

Orders and Payment

Are purchases on myWarmBoots’ website secure?
MyWarmBoots is proud to offer a secure online shopping experience to all of our customers. We use the best practices and globally accepted standards, which means that all your confidential information and related credit card information is encrypted with a SSL protocol.
What payment methods do you accept?

We offer the following payment options:

• Visa

• Master Card

• American Express

• Paypal

It’s important to note that the billing address (name, address and postal code) be identical to the name that is on the credit card. We will be using that information to authenticate the transaction and payment. Delivery and billing address must be valid and located in Canada. You must also provide you phone number and your email to enable us to contact you with information regarding your order.

How can I follow my order?
As soon as your order has been processed and ready to ship out, we’ll send you an email with your packages tracking information.
Can I cancel or modify my order?

Once the order has been processed and shipped, your order cannot be cancelled. If you’re not completely satisfied with your purchase you can return the items by following our return policy. Click here to learn more about our return and exchange policy.

How long will it take to receive my order?
Allow 1 to 2 business days to prepare the order. When you’ll receive the shipment confirmation email, the delivery date will depend on the type of delivery method chosen. Deliveries are processed by a third party and their rules and regulations are applicable. If you are unreachable, your package will be sent back to our warehouse where our service team will try to contact to set up a new delivery.
Where do you deliver?
We deliver everywhere our delivery company goes.
Do you apply taxes on all orders?
All products sold by myWarmBoots are taxable. Sales taxes are calculated according to provincial and federal laws and applicable tax rate will be applied to your order. For returns, we will reimburse you the cost of taxes that were paid. Taxes paid on shipping costs are non-refundable.
How can I change the delivery address after having sent my order?

Due to the quick delivery process, it is important to contact our service team by email at service@mywarmboots.com within 3 hours of having passed the order. We will do our best to insure that your order gets to the right destination. However, it is possible that we may not be able to change your address in time.

Returns and Exchanges

I want to return my purchase, what should I do?

Consult our returns and exchanges section by clicking here.

Can I return my purchase if I no longer have the box or original packaging?
No. We require that all boots and shoes be returned in their original and undamaged box to be eligible for a refund or an exchange. If there are tags and other material on the footwear as well as all items in the box must be included.
Can I return or exchange my footwear if I wore them outside?
No. All footwear must be returned without any sign of wear.
What happens if the products I’ve sent back don’t meet minimal requirements?
If the products exchanged or returned don’t meet minimum requirements after having been inspected by our Service team, we will inform you that the exchange or reimbursement has been refused and we’ll send you the item back to you. Because of the extra costs, we will also bill you 25$ for logistics fees and 10$ for shipping costs.
How long does it take to receive my refund?
Refunds can take up to 10 business days after having received your item. PayPal refunds usually take between 1 and 2 days to process. In most cases, it takes around 2 days to receive your item and an additional 2 days to process your refund back to the method of payment. Note that all delivery fees are not refundable.
How many days do I have to return an item?

 Sometimes the item we purchased doesn’t work for us. We understand, and to avoid having you regret your decision we’re offering all our customers 30 days to return or exchange a product with which you’re not completely satisfied. All our products are eligible to this policy except the ones which are marked as “Clearance – Final Sale”.

For more details, please contact our service department by email at service@mywarmboots.com.
 

 

How will my returns be treated? By exchanges or by refunds?

Reimbursements, not exchanges. Because of how quickly things move, we do not offer exchanges. It’s much faster for you to make a new transaction. If you prefer another size or colour, order that style and send back the unwanted product.

If my product is faulty and I want to return it, who is responsible for the return costs?

If for any reason, an item is defective, we will be happy to exchange the item free of charge. We will gladly accept all returns up to 30 days after your having received your order for a refund. 

If my item needs to be repaired within 30 days of purchase what should I do?

If the item needs to be replaced more than 30 days after the original purchase, we will evaluate if we can replace the item. Before authorising any returns, we will need a picture and a description of the defect that needs to be replaced or repaired.

Please send all pictures and the description to service@mywarmboots.com and an agent will be happy to help you.

I need a return slip, what do I do?

Email us at service@mywarmboots.com and we'll be happy to email one back to you. Make sure you fill in all the necessary information on the returns form before sending your shoes back to us.

Status of my order

To obtain more information

As soon as your order has been shipped, we’ll provide you with a tracking number via email. You’ll be able to track your order directly through the delivery company’s tracking service.

All orders purchased above 100$ on myWarmBoots have no delivery fees. Additional charges will apply for delivery to the Northwest Territories, Yukon and Nunavut.
Online purchases have to be easy and risk free. That’s why we’re offering you the possibility to return your purchases, with no charge, within 30 days of your purchase. View our returns and exchange policy to learn how we can make your life easier.
We live in a country where the weather is sometimes unpredictable. That’s why we test all the products that we sell to insure that they are well adapted to our climate.